سياسة الاسترداد والإلغاء

1. Overview

At FyrPlay, we strive to provide the best streaming experience possible. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our subscription services. We encourage you to try our Trial Plan ($3) before committing to a longer subscription.

2. Trial Plan

Our Trial Plan ($3) is designed to allow you to test our service before making a longer-term commitment. The Trial Plan is non-refundable once activated, as it provides immediate access to our premium streaming service.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using the service and our support team is unable to resolve them within 48 hours
• Service Unavailability: If the service is unavailable for an extended period due to issues on our end
• Billing Errors: If you were charged incorrectly or multiple times for the same subscription
• Non-Activation: If your account was not activated after payment despite following all instructions

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after activation
• Failure to use the service during the subscription period
• Issues caused by your internet connection or device
• Violation of our Terms of Service resulting in account suspension
• Partial use of the subscription period
• Content availability changes (as content may vary by region and time)

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp (+201061408701) or Telegram (@smarterplaystore)
2. Provide your account details and subscription information
3. Explain the reason for your refund request with supporting details
4. Allow our team to attempt to resolve the issue before proceeding with the refund
5. Refund requests must be made within 7 days of the subscription start date

6. Refund Processing Time

If your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Cancellation Policy

You may cancel your subscription at any time by contacting our support team. However, please note that cancellation does not automatically entitle you to a refund. Your subscription will remain active until the end of the current billing period, and you will continue to have access to the service during this time.

8. Subscription Renewal

FyrPlay subscriptions do not automatically renew. When your subscription period ends, you will need to contact our support team to renew your subscription. We will send you a reminder before your subscription expires.

9. Plan Changes

If you wish to upgrade or change your subscription plan, please contact our support team. Upgrades may be prorated based on your current subscription. Downgrades will take effect at the end of your current billing period.

10. Account Suspension or Termination

If your account is suspended or terminated due to violation of our Terms of Service, you will not be eligible for a refund for any remaining subscription period. We reserve the right to suspend or terminate accounts that violate our policies without providing a refund.

11. Promotional Offers and Discounts

Subscriptions purchased with promotional codes or at discounted rates are subject to the same refund policy as regular-priced subscriptions. However, if a refund is approved, the refund amount will be based on the actual amount paid, not the regular price.

12. Dispute Resolution

If you disagree with our decision regarding your refund request, you may escalate the matter by providing additional information or documentation to support your case. We will review escalated cases within 3-5 business days and provide a final decision.

13. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after such changes constitutes your acceptance of the new policy.

14. Contact Us

For any questions about refunds or cancellations, please contact our support team:

• WhatsApp: +201061408701
• Telegram: @smarterplaystore
• Website: https://fyrplay.com
• Support Hours: 24/7